FAQS

Please email us at hello@islakoko.com and we will endeavour to reply within 48 hours.  Alternatively you can also message us on Facebook by selecting the chat icon in the bottom right of your screen.

Currently we are online only. 

Yes, we sure do:

On Mobile you will find the size guide in the top left of your screen or just below the product description.

On PC you will find the size guide on the left hand side of the screen or below the product description.

Look for the tape measure icon.

Our collections are all made as limited editions. Once they are gone it is unlikely we will get more stock.

Please email us to find out hello@islakoko.com or by registering your interest on the 'back in stock request form' found on each sold out items product page.

Afterpay is an epic and 100% safe way to get your hands on new ISLAKOKO gear! You get the goods delivered straight away and then pay it off in 4 fortnightly payments!

Service is currently only available for New Zealand & Australian customers with USA launching soon.

Using these are easy! Simply add the items you wish to purchase into your shopping cart and hit 'checkout'. when you're at the checkout, look to the top right where there is a 'Discount Code' box, enter your unique code and hit apply.  Your order will recalculate automatically! if for any reason this is not happening for you, send our team an email to hello@islakoko.com and we'll look into it for you.

The Family Discount will get you 10% off your order when buy any 5 or more full priced items. This discount will be automatically applied in the cart.

The Family Discount is only available on full priced items and is not applied when other deals are running.

All orders over $130 NZ & Australia are FREE!

New Zealand

Under $130 NZD

Standard Tracked Shipping = $7.95 NZD

Rural Delivery = $10.95 NZD

Over $99 NZD

FREE

Rito & Fragile Products

$9.95

Australia

Under $130 NZD

Standard Tracked Shipping = $9.95 to 19.95 (Depending on Weight)

Express Tracked Shipping = $22.95 to $34.95 (Depending on Weight)

Over $130 NZD

FREE

Rito & Fragile Products

$19.95

USA

Under $200 USD

Standard Tracked Shipping = $11.95 to 14.95 (Depending on Weight)

Over $200 USD

FREE

Rito & Fragile Products

$31.95

Rest of World

0 to 1.5kg = $39.95 NZD

1.5kg to 2.5kg = $59.95 NZD

Returns:

Not 100% happy with your order?  We will be happy to return your item for you. 

Exchanges for other product or store credit incur no fees.

Please note that the cost of shipping the items to you will not be refunded and you will also be charged a restocking fee of $14.95.

Returns Sale Items: 

Please choose these items carefully as anything purchased during our Sale Promos can not be returned or refunded. This includes gift with purchase offers. If you wish to make a size change of a sale item and we do have that item in stock you are able to do this at a cost of $14.95 for restocking & re-shipping the item.  Getting the item back to us will also be at your cost.

Exchanges: 

To complete an exchange we require you to follow our returns process.  Select store credit as your refund type and you won't be charged the processing fee.  Please note that the original shipping cost if any will not be refunded to you as credit.

Please note: returns and exchanges may take up to 1-2 weeks to process. Items must be unworn, have ALL swing tags attached and be received by ISLAKOKO within 21 days of fulfilment. Please note items will not be accepted back if they show any signs of being used and are not in brand new condition. 

Making a Return:

Please head to our Returns Centre to start your return.  You will need your order number (found on your order confirmation email) and the email address you made the order with. 

Please note that if you choose to return or exchange your order, it is your responsibility to pay for the postage costs of the return.   We advise you to use tracked shipping as ISLAKOKO will not be held responsible for your goods being returned to us.

ISLAKOKO ships worldwide! If you have any shipping problems or queries, please email hello@islakoko.com and we'll get back to you. 

You will receive an email with the tracking details once your order has been shipped.  You can use the link in this email to keep track of your order. 

You will also have the option to opt into receiving your updates via Facebook Messenger at checkout if you wish.

We will process your order as soon as possible within standard business hours.

New Zealand

North Island: 1 to 3 business days

South Island: 2 to 4 business days

Australia

1 to 10 business days

All Other Countries

10 to 15 business days

Orders are processed Monday - Friday (excluding public holidays) from 7:00 am - 3:30 pm

Our team are super quick at picking and packing your orders after you've placed it, so unfortunately, we are unable to guarantee an immediate swap or cancellation for you. 

If you have changed your mind, accidently ordered the wrong size, or just love something else a little bit more do send us an email with your name and order number to hello@islakoko.com. 

We will attempt to amend this for you, however if your order has already been sent out this will be processed as per our returns/exchanges policy.

Don’t worry your personal details are for ISLAKOKO eyes only.  We won't give your info out to anyone! (unless of course we have to under the law!)

We take your privacy seriously! we do not store your credit card details and we do not share any of your personal information with any third parties. we use your information only for the purpose of contacting you and making sure your ISLAKOKO experience is good as! if you have any questions or concerns about your privacy on our site, please feel free to email at hello@islakoko.com

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.